Optimize: Process Automation & Efficiency
Workflow redesign, supply chain optimization, and automation of repetitive tasks. We deliver cost reduction, operational resilience, and improved customer outcomes.
Our Optimization Offerings
Customer Experience Optimization
Data-driven analysis of customer journeys, touchpoints, and pain points. We redesign experiences to reduce friction, increase satisfaction scores, and improve retention rates through journey mapping and behavioral analytics.
Fraud Detection & Compliance Workflows
Automated systems to identify suspicious transactions, flag compliance violations, and streamline investigation processes. We implement rule-based engines and anomaly detection to protect your business and meet regulatory requirements.
Lean Six Sigma Process Design
Systematic elimination of waste, reduction of variability, and improvement of quality using DMAIC methodology. Our certified practitioners apply proven techniques to manufacturing, service delivery, and administrative processes.
Operational Simulations
Advanced modeling of logistics networks, supply chains, and distribution systems. Test "what-if" scenarios, optimize inventory placement, routing, and capacity planning before making expensive infrastructure changes.
Workflow Redesign with BPM & Automation
Business Process Management (BPM) analysis to map current state, identify bottlenecks, and design future state workflows. We then automate manual tasks using RPA, workflow engines, and integration platforms.
Real-World Applications
🏪 Retail Supply Chain Simulation
A grocery chain with 200+ stores struggled with stockouts and waste. We built a supply chain simulation model that optimized distribution center locations, delivery routes, and inventory levels. Results: 18% reduction in logistics costs and 42% fewer stockouts.
🏦 Banking Fraud Detection System
A regional bank processed 500K transactions daily with minimal fraud controls. We implemented real-time fraud scoring, rule engines, and automated case workflows. Fraud losses decreased by 67% while false positives dropped 34%.
🏭 Manufacturing Lean Six Sigma Project
An automotive parts manufacturer had 12% defect rates and high production costs. Our Six Sigma team ran a 4-month DMAIC project, reducing defects to 2.3%, improving throughput by 28%, and saving $1.8M annually.
📞 Customer Service Journey Optimization
A telecom company had 45% call escalation rates and low NPS. We mapped the entire customer journey, identified 23 pain points, and redesigned support workflows. Customer satisfaction increased from 62 to 81 NPS in 6 months.
⚙️ Insurance Claims Processing Automation
An insurance carrier manually processed 15,000 claims monthly, taking 12 days per claim on average. We automated data extraction, verification, and routing using RPA and workflow tools. Processing time dropped to 2.5 days with 99.4% accuracy.
Why Choose Foresent Optimization Services?
✓ Measurable ROI
Every optimization project includes clear KPIs, baseline measurements, and expected returns.
✓ Proven Methodologies
We apply established frameworks like Lean, Six Sigma, BPM, and RPA best practices.
✓ End-to-End Implementation
Not just recommendations—we stay through design, build, testing, and deployment.
✓ Change Management
We help your teams adapt to new processes through training, documentation, and support.
Tech We Use
Ready to Optimize Your Operations?
Let's discuss how Foresent Optimization services can reduce costs, improve efficiency, and enhance customer experience.
Schedule a Consultation